Search Results for: customer experience

Search Results for: customer experience
Interview with Thomas Elm about product design and customer experience

Design before aesthetics: Focus on customer experience

Interview with Thomas Elm, Managing Director at UI/UX provider Goodpatch in Germany
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Technologieprozesse als Metapher für den Artikel "Payments back office automation regarding customer experience"

Payments: back office automation regarding customer experience

The payments industry is facing high cost pressure and the economic recession. A complete reshuffle of banking operations becomes inevitable.
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Digital acquisition of new customers in private banking

Digital acquisition of new customers in private banking

We’ve investigated the opportunities associated with digital acquisition of new customers for private banking providers.
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abstract imgage: E2E transformation: breaking down silos for more customer satisfaction

E2E transformation: breaking down silos for more customer satisfaction, efficiency and entrepreneurship

What are the key factors for long-term customer focus, efficiency and entrepreneurship in E2E transformation?
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Amari Groß / Founder of Goldie Tech

How Goldie Tech aims to simplify access to the gold market for bank customers

We talked to Amari Groß, the founder of Goldie Tech, about how the fintech start-up attempts to revolutionize the gold market through its white-label
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Daniel Schreieber in iInterview about conversational banking

Conversational banking study – chatbots and voicebots from a customer perspective

Interview with Daniel Scheiber, Group Head of Conversational & AI at CREALOGIX
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Digital customer interaction: Digital Assistants (chatbots and voicebots) as a strategic asset

Digital customer interaction as a strategic asset

Benefits of modern customer interaction for banks’ business model.
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Woman sitting at desk and working with AI at home as metaphor for "AI for efficient customer communication"

AI for efficient customer communication

Say goodbye to chaotic communication and stacks of paperwork and learn more about a better fit and reduction of unnecessary letters to customer using
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People prototyping on the user experience as metaphor for the article "Tailoring the ideal user experience in payments"

Tailoring the ideal user experience in payments

Creating a new product requires forging an absolutely new level of interaction.
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Design Thinking
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Design thinking

Design thinking is a process-oriented and iterative innovation method that helps develop new products, services and customer experiences.
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