Anna Wessels

Manager

Anna Wessels is Manager in the Practice Group Data Management & Digital Transformation. In this role, she is working on projects in Strategy & Organization.

Location

Office Münster
Hammer Str. 165
48153 Münster
Germany

Contact

+49 251 97128-459
Anna.Wessels@zeb.de

Topics

Chatbots and voicebots – how do they actually work?

Chatbots and voicebots with AI technology act flexibly and formulate answers on its own. Natural language understanding function enables the bots to operate more and more effectively.

Digital assistants – what is it all about?

Digital assistants serve as a building block for optimizing the digital customer interface.

Articles by Anna Wessels

Blog

Business process automation via chatbots

Interview with Ulf Loetschert from LoyJoy

Blog

Chatbot VRida at Westerwald Bank – a success story

Digital customer interaction: Digital Assistants (chatbots and voicebots) as a strategic asset

Innovation & Digital

Digital customer interaction as a strategic asset

Benefits of modern customer interaction for banks’ business model

Woman checking her smartwatch as metapher for the result "more speed and focus required" zeb.digital pulse check: Study on the digital transformation of European banks

Innovation & Digital

Study on the digital transformation of European banks – more speed and focus required

DIGITAL PULSE CHECK 4.0

Blog

Working in times of coronavirus—evaluation of the interactive chatbot survey

How do people working in the financial sector cope with the situation?

Location

Contact

Topics

Chatbots and voicebots – how do they actually work?

Digital assistants – what is it all about?

Articles by Anna Wessels

Business process automation via chatbots

Chatbot VRida at Westerwald Bank – a success story

Digital customer interaction as a strategic asset

Study on the digital transformation of European banks – more speed and focus required

Working in times of coronavirus—evaluation of the interactive chatbot survey

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