Innovation & Digital

Digital banking, trends and innovations in the financial industry

Our articles on innovative business models, key technologies and exciting innovations.

Digital customer interaction as a strategic asset

01.02.2022

Benefits of modern customer interaction for banks’ business model.

Digital assets – Launch of services in Swiss financial institutions

19.08.2021

Rapid market development: what options do institutions have to position themselves in the market?

Digital assets – capturing the attention of institutional investors

15.07.2021

Digital assets: where are they heading? Our key findings and market survey results.

Will banks no longer play a role in the payment market?

14.07.2021

Future payment market: Why it is crucial that banks position themselves strategically in the payment market – and what options they have to do

Payments: back office automation regarding customer experience

02.06.2021

The payments industry is facing high cost pressure and the economic recession. A complete reshuffle of banking operations becomes inevitable.

AI for efficient customer communication

15.02.2021

Say goodbye to chaotic communication and stacks of paperwork and learn more about a better fit and reduction of unnecessary letters to customer using

Omnichannel Management Matters

11.02.2021

What can be learned from successful pioneers in banking?

Study on the digital transformation of European banks – more speed and focus required

26.11.2020

Is digital transformation in full swing or has it stopped? Get an overview of the core contents of the zeb.digital pulse check study on

Artificial intelligence in building societies

30.10.2020

Seizing opportunities and shaping the future.

The future of mobile payments in Germany

20.08.2020

What will be the impact of digitalization and COVID-19 in the land of cash?

Branch networks: Tranformation triggered by the COVID-19 crisis

05.08.2020

How banking networks will have to adapt to changing customer habits and new standards of social distancing.

2020 robo advisor market—challenges in the wake of the coronavirus crisis

08.07.2020

Interviews with robo advice providers on the current situation.

Tailoring the ideal user experience in payments

07.07.2020

Creating a new product requires forging an absolutely new level of interaction.

Obligation to obtain a license for crypto-custody business

10.06.2020

How to transform a technology company into a financial services institution.

A Treasury that Manages Itself with AI and Digital Technologies

05.06.2020

How digital transformation can succeed in Treasury and how it changes the Treasurer’s role

Portals, platforms and ecosystems in corporate banking

26.05.2020

LISTEN TO AUDIO VERSION: Background—portals, platforms and ecosystems Considering the environment of an omnipresent urge to digitalize and a prolonged

Payments—an industry undergoing radical change

02.04.2020

Which strategic changes are banks and payment service providers facing today and in the future?

Omnichannel banking and its implications for bank management

25.03.2020

Why omnichannel management is of paramount importance in a world of digitalization and customer centricity

Interview with Sabino Costanza, co-founder and Funding, Risk & Strategy Officer at Credimi

17.03.2020

Founded in 2015, Italian-based Credimi is the largest platform for invoice financing and digital lending in continental Europe.

Mergers & Acquisitions and digitalization

24.02.2020

Digitalization is and will remain particularly present in the financial sector. Main drivers are anticipated earnings and cost savings.

Open banking poker—Winner takes all

19.02.2020

Open banking has the potential to create a self-fulfilling virtuous cycle which will result in a network effect. Who is able to become the

RPA and AI in building societies: “Love at second sight?”

14.01.2020

RPA and AI in the corporate management of building societies: an assessment of current application potentials.

Portals, platforms and ecosystems: corporate banking

06.01.2020

Part 2: zeb analysis of the current market offering

Retail banking business models—defining the future

09.10.2019

Challenges and opportunities of new business models

A closer look at the potential of artificial intelligence in building societies and other financial institutions

09.10.2019

Survey about artificial intelligence in the financial sector.

Portals, platforms and ecosystems as the new saviors?

06.08.2019

Generating earnings through digitalization

Robo Advisors in Luxembourg

29.07.2019

A look at market players

Digital marketing and sales as growth drivers

24.07.2019

Considerations for catching up in the financial sector

Big tech companies – threat or an opportunity for asset managers?

11.06.2019

Status quo, strengths and future possibilities