Search Results for: customer experience – Page 2

Search Results for: customer experience – Page 2

data as metaphar for five steps to successful AI adoption

Five steps to successful AI adoption in small and medium-sized financial institutions

To ensure that financial institutions of all sizes can leverage AI throughout their organizations, five key steps need to be considered.
Man on a abstract background as metaphor for BigTechs’ future moves: from current state to industry domination?

Unveiling BigTechs’ future moves: from current state to industry domination?

BigTechs’ initial entry into the market provides valuable insights into their possible medium to long-term trajectories. Individual BigTechs may chart different paths based on
Abstract flying in futuristic corridor as metaphor for The future role of BigTechs in financial services

The future role of BigTechs in financial services

BigTechs’ disruption of financial services is just getting started: the future role of BigTechs in financial services.
Interview with Günther Froschermeier, founding member of CCV GmbH, about the future of the payment industry

Where is the payments industry heading?

Interview with Günther Froschermeier, co-founder of CCV GmbH, about competition in the payments industry and the latest developments in payment transactions.
Customer interaction via chatbots

Business process automation via chatbots

Interview with Ulf Loetschert of LoyJoy about the opportunities presented by chatbots, from lead generation to the future potential in the coming years.
Design in banking

Design in banking – just an expensive accessory or a key to success?

FinTechs & challenger banks rely on design in banking in their strategic positioning. Does this success factor also apply for traditional players?
Artificial intelligence (AI) and analytics in the financial services sector
Topic

Artificial intelligence (AI) and analytics in the financial services sector

The term “artificial intelligence” refers to technologies that emulate and support human abilities in seeing, hearing, analyzing, deciding and acting.
Cloud services in the credit business

Cloud services in the credit business

Cloud services in the credit business: Future-proof alignment of the process and IT architecture.
Hands touching global connection and icon customer networking data exchanges on glitter bright lights colorful background as metaphor for "Omnichannel Management Matters"

Omnichannel Management Matters

What can be learned from successful pioneers in banking?
Aerial view city with internet connection technology as metaphor for the article "Branch networks: Tranformation triggered by the COVID-19 crisis"

Branch networks: Tranformation triggered by the COVID-19 crisis

How banking networks will have to adapt to changing customer habits and new standards of social distancing.

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