Andreas Bräutigam is Partner in the practice group Operational Excellence & Process Management. In this role, he is managing strategic projects with focus on operating models for zeb clients.
At eye level with new digital competitors
27/10/2014
Modern bank customers are spoiled, but not by their banks. Because most banks cannot provide what customers have come to expect in the “digital industries”: access to the service portfolio over “their” mobile devices, real time settlement of transactions as well as comprehensive order transparency at extremely fast reaction speeds upon requests or complaints.
