Christoph Auerbach used to be Partner at zeb. In this role, he was managing projects with focus on strategy development, post merger integration and improvement in efficiency.
At eye level with new digital competitors
Modern bank customers are spoiled, but not by their banks. Because most banks cannot provide what customers have come to expect in the “digital industries”: access to the service portfolio over “their” mobile devices, real time settlement of transactions as well as comprehensive order transparency at extremely fast reaction speeds upon requests or complaints.