On the one hand, traditional process automation, for example RPA, is already used across the board in the German financial services industry – at over 80% of all institutions, according to the zeb.RPA study.
However, coverage varies widely between the different areas of a bank. While 83% of the institutions use RPA in back office functions for lending business, only 7% use it for regulatory reporting. Here, RPA can be used to automatically correct reporting documents, for example.
In order to best leverage efficiency potential through RPA, it is therefore necessary to better integrate different areas of a bank or to have a bank-wide mandate from the board of directors.