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Roughly 15% of Germany’s population – over 12 million individuals – falls within the 14 to 27 age group. Why are young customers digitally savvy, but financially overwhelmed? In view of the migration of young customers, how is the role of the primary bank changing?
Besides the GBP, two other standards have emerged in the EU and Germany respectively, which zeb believes will become relevant for the market: the EU Green Bond Standard and the vdp standard. We will delve into these in part 3 of our series.
In a world where, on average, people check their smartphones every twelve minutes, banks can no longer afford to ignore mobile-first offerings. Many regional banks responded early and now offer technically sophisticated online banking systems and powerful apps.
App usage is high – and in purely quantitative terms, digital log-ins have even increased customer contact. Yet it is clear that sales success through digital channels is still falling short of its potential.
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