Anna Schweifel is Senior Manager in the Practice Group Data Management & Digital Transformation. In this role, she is responsible for projects in the area of Strategy & Organization.
How can chatbots & voicebots act flexibly with AI + respond autonomously? All about conversational AI for chatbots & voicebots.
The extent to which digital assistants are gaining in importance for future-oriented customer interaction.
Interview with Ulf Loetschert of LoyJoy about the opportunities presented by chatbots, from lead generation to the future potential in the coming years.
How can processes in the customer service center be automated and accelerated using chatbots? Insights into the potential of chatbots in the banking sector.
Benefits of modern customer interaction for banks’ business model.
Is digital transformation in full swing or has it stopped? Get an overview of the core contents of the zeb.digital pulse check study on the digital transformation of European banks.
How do people working in the financial sector cope with the situation?
See concise visualizations of facts and figures from Research & Markets, Banking, Innovation & Digital.
Analyses, articles and interviews about trends & innovation in banking delivered right to your inbox every 2 weeks
