Elena Hahn is Senior Consultant in the Practice Group Business & Commercial Banking. In this role, she is working on projects about the strategic transformation of the corporate banking business as well as on bank-wide organizational and transformation projects.
Portals simply represent access points to any type of digital service. However, it would not be sufficient to reduce the role of a portal to a mere access channel. As a “single point of contact”, it rather acts as a central interface between customers and the full extent of a bank’s service portfolio.