Elena Hahn is Manager in the Practice Group Business & Commercial Banking. In this role, she is managing projects on the strategic transformation of the corporate banking business as well as bank-wide organizational and transformation projects.
Portals—Definition and success factors
Portals simply represent access points to any type of digital service. However, it would not be sufficient to reduce the role of a portal to a mere access channel. As a “single point of contact”, it rather acts as a central interface between customers and the full extent of a bank’s service portfolio.