Christian Rupp is Partner at zeb. He guides the Practice Group Business, Commercial & Institutional Banking.
Portals simply represent access points to any type of digital service. However, it would not be sufficient to reduce the role of a portal to a mere access channel. As a “single point of contact”, it rather acts as a central interface between customers and the full extent of a bank’s service portfolio.
What are Platforms?—Definition and success factors.
Ecosystems are a combination of several providers—managed by the orchestrator—who orient their services towards customer needs. An ecosystem can focus on one or more customer needs.
From wallflower to integral strategy component: Perspectives and considerations for long-term success in corporate banking
LISTEN TO AUDIO VERSION: Background—portals, platforms and ecosystems Considering the environment of an omnipresent urge to digitalize and a prolonged
Part 2: zeb analysis of the current market offering
Generating earnings through digitalization
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