Sandra Douqué is Partner at zeb. She is also practice group lead in the PG Regional Banks OPEX. Her project activities focus on Strategy & Organization.
Design thinking is a process-oriented and iterative innovation method that helps develop new products, services and customer experiences.
How can processes in the customer service center be automated and accelerated using chatbots? Insights into the potential of chatbots in the banking sector.
Results from the zeb survey on process management in medium-sized banks.
Practicable implementation of agile process management
See concise visualizations of facts and figures from Research & Markets, Banking, Innovation & Digital.
