Sandra Douqué is Partner at zeb and a member of the PG Regional Banks OPEX. She is responsible for the cooperative banks segment and an expert in process management, efficiency and intelligent automation (RPA and AI) with a focus on regional banks (especially cooperative banks) in Germany.
Design thinking is a process-oriented and iterative innovation method that helps develop new products, services and customer experiences.
Document processing using the example of real estate finance.
How can processes in the customer service center be automated and accelerated using chatbots? Insights into the potential of chatbots in the banking sector.
Results from the zeb survey on process management in medium-sized banks.
Practicable implementation of agile process management
See concise visualizations of facts and figures from Research & Markets, Banking, Innovation & Digital.
Analyses, articles and interviews about trends & innovation in banking delivered right to your inbox every 2 weeks
