customer centricity

How to future-proof client care and sales in private banking

15.11.2023

How can private banking providers learn from developments in retail banking and how can they translate these insights into successful sales strategies for their

Construction financing: the path to success

04.10.2023

In an interview with Marina Fleischhauer, head of the ecosystems department, and Daniel Werther, head of sales for construction financing at Volksbank Mittelhessen, we

Design in banking – just an expensive accessory or a key to success?

17.03.2022

FinTechs & challenger banks rely on design in banking in their strategic positioning. Does this success factor also apply for traditional players?

Chatbot Clara Wäller at Westerwald Bank – a success story

16.03.2022

How can processes in the customer service center be automated and accelerated using chatbots? Insights into the potential of chatbots in the banking sector.

Omnichannel banking and its implications for bank management

25.03.2020

Why omnichannel management is of paramount importance in a world of digitalization and customer centricity

Storytelling in finance

25.04.2018

A means for customer acquisition and retention

customer centricity

How to future-proof client care and sales in private banking

Construction financing: the path to success

Design in banking – just an expensive accessory or a key to success?

Chatbot Clara Wäller at Westerwald Bank – a success story

Omnichannel banking and its implications for bank management

Storytelling in finance

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