Business process automation via chatbots
Interview with Ulf Loetschert of LoyJoy about the opportunities presented by chatbots, from lead generation to the future potential in the coming years.
Design in banking – just an expensive accessory or a key to success?
FinTechs & challenger banks rely on design in banking in their strategic positioning. Does this success factor also apply for traditional players?
Chatbot Clara Wäller at Westerwald Bank – a success story
How can processes in the customer service center be automated and accelerated using chatbots? Insights into the potential of chatbots in the banking sector.
Diversity in German banks: Shocking figures for gender diversity on the management boards
It’s not about political correctness nor about feminism – it’s all about economic success
The EU taxonomy: sustainable or not? That’s the question
The EU taxonomy for sustainable investments is the key basis for assessing the sustainability of economic activities and is relevant for several other EU regulations.
Corporate banking – financing business successions as new revenue streams
Business successions as a source of income for regional banks.
Digital assets – opportunities and challenges for regional banks
The high demand from retail customers for digital assets and cryptocurrencies is proving to be a challenge for regional banks!
Design before aesthetics: Focus on customer experience
Interview with Thomas Elm, Managing Director at UI/UX provider Goodpatch in Germany
Digital credit events 2021
A global perspective on key events: We analyzed and evaluated credit events from more than 45 countries on five continents over the course of 2021.
Digital customer interaction as a strategic asset
Benefits of modern customer interaction for banks’ business model.
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