Dr. Bernd Liesenkötter is Senior Manager and Head of the Practice Group Business & Commercial Banking as well as a member of the Practice Group Digital Financial Services. His focus is on the strategic transformation of corporate banking as well as comprehensive and bank-wide organizational and transformation projects.
Portals simply represent access points to any type of digital service. However, it would not be sufficient to reduce the role of a portal to a mere access channel. As a “single point of contact”, it rather acts as a central interface between customers and the full extent of a bank’s service portfolio.