Dr. Bernd Liesenkötter is Senior Manager and Head of the Practice Group Business & Commercial Banking as well as a member of the Practice Group Digital Financial Services. His focus is on the strategic transformation of corporate banking as well as comprehensive and bank-wide organizational and transformation projects.
Portals—Definition and success factors
Portals simply represent access points to any type of digital service. However, it would not be sufficient to reduce the role of a portal to a mere access channel. As a “single point of contact”, it rather acts as a central interface between customers and the full extent of a bank’s service portfolio.