Innovation & Digital

Digital banking, trends and innovations in the financial industry

Our articles on innovative business models, key technologies and exciting innovations.

Innovation & Digital

Digital banking, trends and innovations in the financial industry

Our articles on innovative business models, key technologies and exciting innovations.

Lobby of a modern bank branch

How can the branch be protected as a unique selling point of regional banks?

Regional banks with about 13,000 branches remain the last anchor for customers to experience banking locally. They should therefore start to view their branch network not as a burden, but as an opportunity to stand out against their competitors in the long term. Personal contact and individual advice at branches will remain central to serving bank customers for at least anotherย 20 years.

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A young customer gazes thoughtfully into the future as a metaphor on how regional banks can retain young customers?

How can regional banks retain young customers?

Roughly 15% of Germanyโ€™s population โ€“ over 12 million individuals โ€“ falls within the 14 to 27 age group. Why are young customers digitally savvy, but financially overwhelmed? In view of the migration of young customers, how is the role of the primary bank changing?

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